Upgrade instructions for Helpdeskpilot 1.1.2 ****************************************************************** 1) Read this file completely before proceeding with upgrade. 2) Prior to upgrade, take a backup copy of the data and the scripts. 3) Copy/overwrite all the scripts except includes/configure.php to your /helpdesk/ directory. 4) Give write permissions to configure.php 4) Run http://yourdomain.com/helpdesk/upgrade/upgrade-1.1.2-1.2.0.php. In case, you experience any problems during or after upgrade please mail to support@helpdeskpilot.com ********************************************************************