HELPDESKPILOT 1.1.2    README
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This file will guide you through the basics of installation of helpdeskpilot. Please note that these instructions are not exhaustive and a more comprehensive guide is available in docs folder. 



Requirements:
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Installation of Help Desk Pilot 1.1.2 requires the following.

1) Any web server with at least 10MB web space
2) PHP 4.x.x or above installed on the server
3) MySQL 4.0.x or above
4) IMAP Extension Support
5) Web Browsers (Mozilla 1.X and above (or) Firefox 0.8 and above). 




Installation:
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It takes less than 5 minutes to Install, Configure and have Help Desk Pilot running. You would need access to your web server (FTP/Shell) and a browser of your choice to carry out the installation.

1. Unzip Help Desk Pilot files to begin installation.
2. Copy or Upload all the files to the location where you wish to setup up Help Desk Pilot as a website. (E.g. /www/helpdesk/ or public_html/helpdesk/)
3. Make sure that the following files and folders are chmodded to 777

a) includes/configure.php
b) /attachments/
c) /images/
d) /lang/

4. Open http://helpdesk/install.php to begin the installation process. This URL depends on the root directory you have uploaded help desk pilot files.
5. Once you have completed the form press Install Now button to begin installation.
6. You need to setup a simple cron tab (task) on your server to enable help desk pilot to check for new support email automatically. Most of the web host support setting up a cron tab. If you are on a windows server, they would add a scheduled task to enable this. You would need to setup /cron/mailpilot.php script as a cron tab to run every 2 or 3 minutes. ItŐs highly recommended that you have this cron tab enabled although an alternative method is available.
7. If you cannot setup a cron job on your server then you could enable mailpilot to check for new messages on-demand. This setting can be enabled by an administrator here: Manage > Settings.